Frequently Asked Questions
Payment
Our website processes payments in USD by default. If your card or PayPal account is in another currency, the conversion will be handled automatically by your bank or PayPal.
Yes, if you need a formal invoice or receipt for business use, please contact our support team.
First, double-check your billing and shipping information and ensure that your card has sufficient balance or credit. If the problem persists, please try a different card or payment method, or contact your bank.
Yes. All payments are processed through secure, encrypted gateways (SSL). We do not store your credit card details on our servers.
We accept credit cards / debit cards and PayPal at checkout.
Shipping
Yes, we do! Our free shipping policy currently applies only to the contiguous United States (excluding Alaska, Hawaii, and Puerto Rico), as long as local stock is available. Shipping to all other countries and regions will incur additional charges.
Please contact us as soon as possible. If your order has not yet been shipped, we can update your address. If the order has already been shipped, changes may not be possible or may incur an additional handling fee.
If your package does not arrive within the estimated time, please contact our support team and we will assist you in locating it.
Yes. Once your order has shipped, you will receive an email with a tracking number so you can follow your package in real time.
We primarily ship via UPS, FedEx, or DHL, depending on your location and order size.
Standard processing time is 1 business days. Delivery times vary depending on your location:
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United States: 3–7 business days
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International Orders: 7–10 business days (customs clearance may apply)
Delivery details will be provided in your confirmation email.
Returns and Warranty
Our website processes payments in USD by default. If your card or PayPal account is in another currency, the conversion will be handled automatically by your bank or PayPal.
Oops! If your order arrived damaged, has a manufacturing defect, or isn’t what you ordered, don’t worry—we’ve got you covered.
Just send our Customer Service team your order number along with a photo of the damaged or incorrect item, and we’ll take care of the rest.
You can reach us anytime at sewinfla@ejaee.com, and we’ll do our best to fix the issue quickly.
We value every customer and want to make sure you’re happy with both your products and our service.
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days. The credit will be applied to your original method of payment.
Yes, exchanges are possible as long as the item is unpacked, unused and in original condition. Please note that price differences and additional shipping costs may apply.
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
Contact Us
If our FAQ didn’t answer your question, no worries! Just fill out the form below and send us a message—we’ll get back to you as soon as possible.
